An Introduction to Emotional Intelligence and Personal Resilience

 Course Length 60 Minutes 

Emotional intelligence and personal resilience combined can help us manage difficult and stressful situations, many of which we may face in our roles in our different local councils.

In this module we are going to explore what we mean by emotional intelligence and how to strengthen it in ourselves. We're going to to explore what we mean by personal resilience and we will consider what personal strategies and actions we can put in place to continually top up our resilience over time.

We will also share with you external resources, ideas and suggestions for developing your understanding further and to support you in your role.

• Explain what we mean by emotional intelligence and resilience (EI&R) and better understand where our behaviours stem from.
• Explore what EI&R means in terms of our own roles within local councils.
• Consider different responses to a range of scenarios
• Introduce strategies to manage and respond effectively to stressful encounters at our local councils.
• Develop a personal action plan for increasing skills in this area.

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